Terms & Conditions

1. Introduction

Welcome to Sadia Coaching. These Terms and Conditions govern your use of our website and the coaching and mentoring services provided by Jaclyn Miller Sadia ("Sadia Coaching," "we," "us," or "our").

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

2. Services

Sadia Coaching provides life coaching and mentoring services designed to help clients achieve personal and professional goals. Our services include but are not limited to:

• One-on-one coaching sessions (virtual)
• Group coaching sessions
• Mentoring packages
• ADHD-specific coaching support

Coaching is not therapy, counseling, or medical treatment. Our services are not a substitute for professional mental health care, medical advice, or legal counsel.

3. Client Responsibilities

As a client, you agree to:

• Provide accurate and complete information
• Attend scheduled sessions on time
• Actively participate in the coaching process
• Take responsibility for your own decisions and actions
• Communicate openly and honestly

4. Scheduling & Attendance

Booking: Sessions are booked through our website or via direct communication. All session times are confirmed via email.

Discovery Calls: Discovery calls are 20 minutes and are free of charge.

Rescheduling: We require at least 24 hours' notice to reschedule a session. Requests can be made via email or WhatsApp.

Late Arrivals: Sessions will begin at the scheduled time. If you arrive late, the session will end at the originally scheduled time without extension.

No-Shows: Sessions missed without 24 hours' notice will be forfeited and counted as a used session.

5. Payment Terms

Pricing: All prices are listed on our website and are subject to change. Current clients will be honored at their agreed-upon rate for the duration of their package.

Payment Methods: We accept payment via:

• Zelle
• PayPal
• Bank Transfer (USD)
• Mpesa (for Kenya-based clients, contact for KES conversion)

Payment Schedule: Full payment is due before the start of your coaching package unless otherwise agreed in writing.

6. Cancellation & Refund Policy

Cancellation by Client: If you wish to cancel your coaching package:

• Before the first session: Full refund minus [X]% administrative fee
• After sessions have begun: Refunds will be prorated based on unused sessions, minus [X]% administrative fee
• No refunds for individual missed sessions

Cancellation by Coach: In the rare event that we must cancel a session, we will provide as much notice as possible and reschedule at no additional cost.

7. Confidentiality

All information shared during coaching sessions is kept strictly confidential. We will not disclose any information to third parties without your written consent, except:

• When required by law
• When there is imminent risk of harm to yourself or others
• When disclosure is necessary to protect our legal rights

8. Intellectual Property

All content on this website, including text, graphics, logos, and materials provided during coaching sessions, is the property of Sadia Coaching and is protected by copyright laws. You may not reproduce, distribute, or use our content without written permission.

9. Limitation of Liability

Coaching services are provided "as is." While we strive to provide valuable guidance and support, we cannot guarantee specific results. You acknowledge that:

• Results depend on your individual effort and circumstances
• Coaching is not a substitute for professional therapy, medical, or legal advice
• You are responsible for your own decisions and actions

To the maximum extent permitted by law, Sadia Coaching shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.

10. Dispute Resolution

Any disputes arising from these Terms or our services shall first be addressed through good-faith negotiation. If a resolution cannot be reached, disputes shall be resolved through mediation in the appropriate jurisdiction.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the owner of Sadia Coaching resides, without regard to conflict of law principles.

12. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.

13. Contact Information

If you have questions about these Terms, please contact us:

• Email: sadia-coaching@outlook.com
• WhatsApp: +254759987703